Titan - Manager - Client Development

- We are seeking a Client Development Manager to join our team in Hyderabad, focusing on enhancing client experience (CX) and driving brand outreach.

- This role involves building strong relationships, engaging with clients, and scaling up outreach activities across Hyderabad and Chennai.

- You will be the key point of contact for regional retail efforts and will play a crucial role in managing client engagement, with a particular focus on bespoke and tailored experiences.

Roles and Responsibilities:

- Seeding & Acquisition: Engage and reconnect with the Prive client base to create interest and drive walk-ins.

- Expand reach and seeding efforts across Hyderabad and Chennai through one-to-one and one-to-many client interactions.

- Utilize CRM (Salesforce) to effectively capture and analyze data and insights from client interactions.

- Client Experiences: Act as the Single Point of Contact (SPOC) for the region, coordinating with retail and Symova to ensure seamless execution of client experiences.

- Gather and track data and insights from on-ground teams, focusing on the quantity and quality of client experiences.

- Maintain a comprehensive library of images, feedback, and client testimonials to document successful engagements.

- Bespoke Engagement: Increase engagement for bespoke services, targeting repeat clients from Zoya and new clients from the PCG (Private Client Group).

- Monitor ongoing opportunities and proactively create new ones in response to client inquiries.

- Keep CRM updated to track all active opportunities and new queries.

Skills and Qualifications Required:

- Proven experience in client development, client engagement, or a similar role.

- Strong CRM experience, particularly with Salesforce, for data tracking and insights analysis.

- Excellent communication skills and the ability to build strong client relationships.

- Organizational skills for managing multiple projects and tracking feedback effectively.

- A proactive and strategic mindset with the ability to scale up brand outreach initiatives.

- Experience with bespoke or luxury client engagement is a plus