Tide - KYC Training Manager

KYC Training Manager - India Operations

About You

As India KYC Training Manager at Tide you will identify, prepare, develop and deliver high quality training and development solutions to all KYC colleagues, in compliance with AML regulations as per RBI guidelines. We live and breathe our values, which are to put our members first, work as one team and be data-driven, as part of our team, they'll matter to you too. The KYC team's day is busy, processing volumes of new applications, refreshing existing customer's KYC, and carrying out further enhanced due diligence.

You'll also be producing high quality Training Guides as per procedure documents (you will also be responsible for co creating the procedural documents). Hosting exceptional training sessions for the KYC team across locations (currently Delhi/ NCR & might expand to other locations within India) and other departments if applicable. You will be responsible for making appropriate changes in the training material as per changes in the procedures & guidelines (internal as well as regulatory) with Head of KYC. Identifying training gaps within the KYC team and to sort those out in timely manner across team level.

Some of the things you'll be doing:

1) Creating training materials for the KYC analysts

2) Providing training to the newly onboarded & existing KYC analysts

3) Being the subject matter expert on KYC, corporate due diligence, and AML risk

4) Being the subject matter expert, providing ongoing training and continuous knowledge sharing with the analysts in the team

5) Supporting in resolving the issues raised by KYC analysts and escalations by stakeholders

6) Keeping yourself abreast about latest changes in KYC/ AML policies and implementation of knowledge of same team operational level

7) Helping the Head KYC in Creating processes, in accordance with our policies, to ensure that we meet rigorous KYC standards whilst building efficiency where possible.

8) Working with Product Owners to build automation and system improvements & operational efficiencies

What you'll get in return:

1) Competitive salary

2) Health Insurance, Life insurance and Accident insurance

3) 25 days annual leaves

4) Enhanced family-friendly leave

5) Dental Benefit

6) Learning & Development Budget

You'll be a great fit if:

1) You have proven yourself as exceptional trainer in KYC field (India)

2) You have excellent verbal & written communication skills

3) You have exceptional listening and doubt solving capabilities & analytics skills

4) You have creative skills to articulate the processes through different tools (visual e.g. Power point presentation as well as written e.g., Confluence, Microsoft word etc.)

5) You have focus on quality and customer service

6) You have patience and empathy attributes

7) You have decent product understanding and experience of digital KYC trends, processes, and regulations in India

8) You are highly motivated, enthusiastic and driven individual with never say die attitude capable to maintain the morale of team in any situation

9) You are good team member who is decisive, goal-oriented and proactive!

10) You are Highly data driven and good capabilities in Excel

11) You have implemented operational efficiencies in your profile and have worked towards automation of processes (e.g., documentation review)

12) You have Tech mindset

13) You are comfortable with change, ambiguity, debate, conflict.

14) You are a Multi-tasker who can manage multiple streams of work concurrently.

15) You have proven record of managing various stakeholders (Internal as well as external) to get things done

16) You are willing to work in a shared shift pattern

17) You are willing to on work weekends or as and when required