ThoughtFocus - Associate Manager - IT

Job Description

POSITION TITLE: Associate Manager-IT

LOCATION(S): Bangalore, India

REPORTS TO: Systems Manager

BUSINESS UNIT: IT Support

EMPLOYMENT TYPE: Full time

Who We Are:

ThoughtFocus is a privately held IT services, software engineering and business process management firm with offices in the US, India and the Philippines. It helps clients in the financial services, manufacturing, education, aerospace and technology industries with their key business and technology challenges. ThoughtFocus brings critical program acceleration to client initiatives while minimizing costs and risks with intellectual capital, technical and process frameworks, operating models and software infrastructure.

It has 1,300+ employees globally and is growing rapidly across all its offices. In the India ThoughtFocus has locations in Bangalore, Mysore and Gurgaon.

As an organization, ThoughtFocus strives to build lasting relationships. ThoughtFocus was founded in 2004 and continues to be an employee owned company with a minority investment from the Blackstone Group.

Position Summary:

The Associate Manager will be responsible for the configuration, implementation, and maintenance of various technologies managed by the Information Technology department. This person will focus on the administration of the network infrastructure to include desktop PCs, servers, network equipment, and software applications. The Associate Manager will assess and identify appropriate solutions to be integrated into the systems operation and make recommendations for implementation.

Primary Responsibilities:

- Investigate user problems, identify their source, determine possible solutions, test and implement solutions, document for future reference.

- Plan, organise, control and evaluate IT and electronic data operations.

- Design, develop, implement and coordinate systems, policies and procedures

- Ensure security of data, network access and backup systems.

- Develops, maintains, and monitors procedures for all server backups and network usage.

- Team management, communicate job expectations and appraise their performance.

- Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.

- Manage MPLS and dedicated leased internet circuits.

- Identify utilization patterns and their effect on operation/system availability and performance expectations

- Anticipate communication and networking problems and implement preventive measures.

- Audit systems and assess their outcomes

- Preserve assets, information security and control structures

- Ensure timely user notification of maintenance requirements and effects on system availability.

- Keep confidentiality of the company & client information.

- Ensures compliance of IT Security Policies; provides support in security management and supports networking and security services in LAN, WAN.

- Makes recommendations for new equipment and services to purchase and work with various vendors for procurement.

- Perform on-site and remote technical support.

- Assist in the organization and inventory of all hardware and software resources.

- Maintain excellent communication with rest of the IT Team on all tasks and projects.

- Creates and maintain good technical documentation.

- Team handling and task management experience.

- Responsibilities may require working in non-regular office hours in response to needs of the systems being supported.

Required Skills:

- 8+ years of experience with Cisco based networks, Windows desktop OS and Server platforms.

- Solid knowledge of LAN/WAN configurations and trouble shooting.

- Hands on experience on managing Cisco firewalls & routers is mandatory.

- Should be strong at configuring and troubleshooting Cisco LAN switches, routers, firewalls & network related problems.

- Should have good experiencing in configuring and managing VLANs, QoS on Cisco based devices.

- Strong knowledge on the working and configuring IP addresses on the LAN & WAN.

- Hands on experience in installation & trouble shooting OS and application softwares.

- MS Windows and software troubleshooting skills.

- Maintains quality customer service skills, a strong work ethic, and is a team player with the ability to work independently. Must possess above average organization skills, excellent communication skills, and can demonstrate problem solving skills.

Education:

- Bachelor's degree is mandatory.

Life at ThoughtFocus:

ThoughtFocus is a global company that brings together skilled professionals from many diverse industries and experiences.

Within a broad framework of teamwork, knowledge sharing, and collaboration, we encourage our associates to achieve and excel in ways they may never have imagined for themselves.

Solving complicated client problems requires great people. ThoughtFocus is a firm built on the talent of its people. We work hard every day to nurture and expand the capabilities of our team members. As a member of the ThoughtFocus team you will be challenged every day to deliver innovative business solutions, elegant technology, and sophisticated business services focused on our client's end goals.

Affirmative Action Statement:

ThoughtFocus adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, age, disability, veteran status, or any other legally protected class.