Thoucentric - Technical Program Manager - North America/LATAM

Job Description: Technical Program Manager

Business Context and Main Purpose of the Role:

- Integrated Operations (iOPS) is a critical enabler for client to spend less time in 'running' and more time in 'growing'.

- It envisions to build superior experience for customer and employees to generate growth. There are 5

key shifts in the transformation - people, platform, process, partners, and organization. The Iops technologies will transform Client's operations.

- As part of the Integrated Customer Experience (ICE) Team under Integrated Design Team, you will be working closely with Integrated Design Lead and Integrated Design SME for the region as well as the Integrated Design and Delivery Teams - Integrated Landscape team and Integrated Test team. You will be part of the squad representing Integrated Design working with different teams of Iops team like the Market Activations team and Product Process and Platforms driving Integrated Methodology.

- As the Program Manager for Integrated Design, you will be accountable for alignment of priority across multiple teams, provide clarity on integration issues, provide visibility across the work that is being done by the Integrated Design and Delivery teams.

- Drive and ensure tracking of team KPI's of cost avoidance and cost savings via Integrated Methodology, quality assurance (ensure gatekeeping), and Implementation of Iops tools.

Main Accountabilities:

Project Management :

- Expected to manage projects of medium to high complexity.

- Portrays delivery excellence exceeding KPIs against delivery.

- Follows the defined PMO process and operational standards. Manages projects or programme's of 10-20 people.

Leadership :

- Leads a team and engagement for 5-10 different teams of 10-25 different members driving them towards priority work.

Stakeholder Management :

- Manages and builds strong relationships with internal stakeholders and stakeholders of different teams.

- Effectively manages escalations, conflict management and effectively communicate successes.

Process Governance :

- Strong operational awareness and involvement in the governance processes.

- Regularly liaises with internal stakeholders to ensure projects are operating to an agreed way of working.

Risk & Issue Management :

- Effectively manages risks and issues at the project level.

Critical Thinking:

- Exhibits strong problem solving and mitigation skills.

Delegating:

- Confident and effective at delegating and uses delegation to enhance the team's productivity, deliver on goals and provide development opportunities.

Operational Excellence:

- Excellent operational awareness and involvement in governance processes.

- Regularly liaises with PMO to ensure projects are operating to an agreed way of working.

Governance:

- Ensuring that projects and programmes are adhering to governance processes.

Requirements:

Key Skills and Relevant Experience:

- 5+ years experience of project management.

- 6 months experience in any Unilever project

- Ability to form strong relationships within client and with key individuals in partner organizations to deliver against objectives

- Demonstrated skills in working across multi-functional teams to bring increased business value through seeing the bigger picture, collaboration and alignment of diverse needs.

Note : For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well.