Thoucentric - Product Manager

Job Responsibilities:

1. Owns the working backwards document and vision for feature releases

2. Identifies gaps and charters new platform capabilities as required

3. Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product

4. Compares features for competitive review to inform prioritization within a platform product release

5. Identifies innovations or performs test and learn experiments to create features that add more business and customer value for a platform product

6. Participates with the business in customer research to inform platform product feature needs

7. Contributes near-term input (quarterly) for the platform product portfolio and roadmap

8. Makes trade-off decisions on platform product features

9. Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests

10. Exhibits expertise within platform feature area and coordinates with interdependent teams

11. Digests business customer requirements (user stories, use cases) and platform requirements for a platform feature set

12. Has visibility into the design of the user experience

13. Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed

14. Continuously monitors feature development at the feature level

15. Reviews product demo with the development team against acceptance criteria for the feature set

16. Prepares launches and monitors platform performances, adoption, and operational health for feature sets

17. Stays aligned with GTM plans for the feature set

18. Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership

19. Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature

20. Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues

21. Develops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor them

22. Independently identifies and researches anomalous performance; escalates findings to senior management

23. Coordinates internal forums to collect and identify feature-level development opportunities

24. Owns and manages product documentation; enables self-service support and/or works to reduce overhead

25. Identifies feature risks from business and customer feedback and in-depth analysis of operational performance; shares with senior leadership

26. Establishes a network within the organization; begins to build internal and external networks

27. Mentoring team members

28. Assists with candidate selection and onboarding

JOB SPECIFIC EXPERIENCES:

1. Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems supporting your platform products. This includes the business requirements and associated use cases, Mastercard customer's experience, Mastercard's back office systems, the technical stack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance.

2. Understands and can explain the business context and the associated customer use cases

3. Proficient at grooming user stories, setting entrance/exit criteria and prioritizing a platform product backlog

4. Understands the technologies supporting the platform product and are able to hold your own in debates with other PM-Ts, TPMs, SDEs, and SPMs

5. Recognize discordant views and take part in constructive dialog to resolve them

6. Verbal and written communication is clear and concise

7. Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality