Thomas Cook - General Manager - MICE Operations

Organization: SOTC India

Location: Mumbai, Urmi Estate Lower Parel

About Company:

SOTC Travel Limited (Formerly SOTC Travel Pvt. Ltd.) is a step-down subsidiary of Fairfax Financial Holdings Group; held through its Indian listed subsidiary, Thomas Cook (India) Limited (TCIL). SOTC India is a leading travel and tourism company active across various travel segments including Leisure Travel, Incentive Travel and Business Travel.

Areas of responsibility & brief description :

- Design and formulate itineraries for clientele customised to their requirements

- Manage MICE Operations and Lead the entire team.

- Conversion of queries

- Negotiating with Vendors/suppliers to win business and also to increase profitability on an acquired business

- Research and develop innovative products then training the frontline on the same.

- Build & Maintain healthy relationship with transporters, hotels, airlines and other local agencies

- Customer Service & Space Management On Tour

- To Maintain Relationship with suppliers & Operation Team

- To cross check invoices & Claim Breakages

- To look into customer complaints on Road

- Responsible for Gross Operation Profit across Destination

- Gross Operating Profit of Tours

- Customer Satisfaction

- Improving staff productivity

- Coordination with suppliers and Destination Management Companies

- Coordination with corporates and customers for all pre departure formalities