Third Bridge - IT Operations Manager

- Third Bridge is a market-leading investment research firm.

- We provide integrated solutions for the world's top investors and business leaders to help them make smarter and faster decisions.

- No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network.

- We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,300+ employees located across nine offices.

Job Description:

- As our Technology Success Manager you will be the regional lead for our Technical Support & Success.

- Lead & motivate a high performing team.

- Day to day management of team including recruitment, management, & development.

- Help to solve escalated issues from the team.

- Ensure the team adhere to agreed processes & follow best practices.

- Investigate key blockers for the team and work with the Head of Technology Success to resolve.

- Deliver while managing the expectations of your stakeholders.

- As we grow, working out priorities, asking users critical questions and managing expectations.

- Problem management

- Ensure key users are appropriately updated on changes or issues.

- Liaise, partner and build relationships with key users.

- A commitment to continuous improvement & learning.

- Managing & delegating improvement projects / initiatives.

- Adjust processes when necessary.

- Ensure proactive awareness of changes in any supported applications & ensure team members are aware.

Qualifications:

- Previous work experience in IT Operations (desktop and technical/application support).

- Strong work ethics.

- Analytical.

- Attention to detail.

- Proactive approach to coaching team members.

- Excellent people management skills.

- Dedicated to continuous improvement.

- Ability to translate non-technical to technical jargon & vice-versa.

- Ability to influence stakeholders and get buy-in.

- Creative problem solver.

- Familiarity with ITIL foundations and concepts.

Additional Information:

How will you be rewarded?

- Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience.

- Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves.

- PTO increases with tenure.

- Learning & Development: Receive a personal development reimbursement yearly for customised learning programs.

- Additionally, a dedicated budget supports studies and job-related qualifications.

- Health & Well-being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health.

- Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC.

- Flexibility: Embrace our work-from-anywhere policy, hybrid work options, and enjoy "Winter Fridays.

- Fun at Work: Unwind in our breakout area with games like foosball, Table Tennis, and PlayStation5.

- Recognition & Rewards: Earn points through our colleague-to-colleague recognition program, redeemable for hotels, gift cards, charity donations, and more.

- Snacks & Refreshments: Stay energised with daily snacks, tea, and coffee provided.

- CSR Days: Contribute to social responsibility with 2 CSR days annually - take time off to volunteer.

- Equal Opportunity Employer: Third Bridge is proud to foster diversity and inclusion.

- All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local laws.

- The successful candidate must, by the start of the employment, have permission to work in the country they are applying.

- We know that to be truly innovative, we need to have a diverse team around us.

- That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer.

- If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.

Experience: 5- 8 Years