The Sleep Company - Manager - Retail Operations

Retail Operations Manager :

- Direct and supervise retail staff across several retail outlets to ensure they meet set objectives

- Provide training to retail employees to develop their skills and enhance their job performance

- Ensure compliance with company policies and procedures

- Provide solutions that address performance issues in a timely and effective manner

- Monitor the activities of the customer service department of retail outlets to ensure a satisfied clientele

- Contact store managers and other retail staff to communicate relevant information

- Mentor and motivate sales staff to put in their best in order to achieve financial goals

- Develop and implement budget and plans for retail operations

- Visit retail establishments to ensure efficient and effective management as well as high performance sales

- Develop policies for the merchandising of goods in retail stores

- Monitor inventory levels to determine the need for stock supply at each retail outlet

- Set and regulate product pricing using results of market and demand analysis

- Ensure compliance with health/safety policies and procedures at retail sites

- Listen to customer complaints to address & resolve their issues

- Evaluate operational and financial records to determine sales performance of a retail store.

Desired Candidate Profile :

- Problem Solving & Decision Making

- Planning & Organizing

- Project Management with Collaboration and Inclusion

- Communication Skills

- Extroversion & Approachability

- Self Motivated & Resilient

- Managing Pressure & Setbacks

- Process Orientation.