The DataFlow Group - Associate Director - Operations

Job Description:

- S/he is responsible for overseeing the day-to-day operations to ensure efficient, effective, and profitable execution of business strategies.

- This role involves developing and implementing operational plans, managing resources, and driving continuous improvement to achieve organizational objectives.

- Capability to take full accountability of client & business requirements.

Duties and responsibilities:

- Strategic Planning: Develop and implement long-term operational strategies that align with the company's overall business goals.

- Process Optimization: Identify and implement process improvements to enhance efficiency, reduce costs, and improve quality.

- Resource Management: Oversee the allocation and utilization of resources, including people, equipments, and facilities.

- Financial Performance: Monitor and analyze financial performance metrics to ensure profitability and identify areas for cost reduction.

- Team Leadership: Lead and manage a team of operations professionals, providing guidance, mentorship, and support.

- Risk Management: Identify, assess, and mitigate operational risks to protect the company's assets and reputation.

- Customer Satisfaction: Ensure that operations meet customer expectations and drive customer satisfaction.

- Compliance: Ensure compliance with relevant regulations, industry standards, and company policies.

- Stakeholder Management : Relationship Management with clients, Vendors and issuing authorities.

- Establish benchmarks and analyze reasons for deviations, if any.

Qualifications:.

- Bachelor's degree /Master in business administration, or related field.

- Minimum [15/18] years + of experience in operations management, preferably in the BPO/KPO sector.

- Proven track record of successfully leading and managing operations teams.

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal skills.

- Ability to work effectively under pressure and meet deadlines.

- Proficiency in project management tool.

- Has experience in managing budgets and resources efficiently.

Desired Skills and Traits:

- A passion for continuous improvement and innovation.

- Strong leadership skills and the ability to motivate and inspire teams.

- A strategic mindset with the ability to think critically and make informed decisions.

- Excellent organizational and time management skills.

- Ability to work in ambiguous situations.

- A customer-centric approach and a commitment to delivering exceptional service.