Quality Team is a part of the PPS Team which is an independent body responsible for assessing the knowledge level of the officers, the health of the process and reporting the same to the operations.
Ability to Interact with various process owners (Process lead, Team leader- s, Assistant manager- s, manager- s), confidently express my opinion on identified observation / propose next step from Quality Checks.
Understand the end- to-end flow of new processes, identify various failure points and propose controls
Suggest Changes/Improvement to Ways of Working
Perform Quality Check's consistently and Calibrate with Operations along with the Observations that have been identified by internal Audits reported by operations on a basis every week. (Sampling Check
Identify areas of improvement and set Ways of Working in accordance with legislation and policy
Identify Training Needs and Report the same to operations
Conduct calibration audits for the internal QC team
Gauge R&R for the audits done by every QC
Prepare period and governance packs
Prepare periodic quality analysis reports
Meet corresponding operations Leads on a Monthly basis to make Quality improvement plans and act as a consultant to implement them
Will preside over Team Huddles to discuss errors and resolve officer queries
Experience required
Overall experience of 3-4 years is compulsory
Should currently have a minimum of 2-3 year's UK Payroll experience
Bangalore candidates preferred.
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