Telesales & Servicing Head - Internet/Online

Job Title / Designation: Telesales & servicing Head

Location: Chennai

Reporting: Regional Director

Responsibilities:

- Drive young B2B Telesales team, with passion and metrics-driven approach to increase productivity, manage pipeline, forecast and drive desired sales behaviours to achieve the targets for acquisition, retention and client hosting production

- Identify sales growth opportunities, as well as market challenges, and work with the sales, servicing and hosting production teams to develop and implement innovative action plans

- Responsible to take care of 150+ team comprising tele sales, tele service and tele production & hosting team.

- Hire, develop, train and lead the new and existing tele sales / service / production team members to grow the revenue and hosting month on month

- Monitor, coach, and develop ways to coach the team to identify customer needs and pitch the relevant product benefits or suggest suitable actions to complete a sale for tele sales team

- Build service orientation among the servicing team to educate customers to utilize IM platform effectively and improve customer engagement and retention levels for existing customers

- Identify process gaps and plug them in close coordination with the field and tele sales teams to improve hosting for new customers

- Work closely with the field sales leaders to improve customer servicing and enhance customer engagement levels on a daily / weekly and monthly basis which will translate to revenue / retention / hosting grow

- Take complete ownership of Sales, hosting, Retention and upsell targets and plan meticulously to achieve them

- Prepare weekly, monthly and/or quarterly sales goals for the Servicing, Sales and production hosting teams

- Monitor actual sales and sales leads, keep track of sales and generate reports that cover sales forecasting, goals and results

- Work closely with the product managers on new feature development, gauging competition, and first hand customer/market feedback

- Suggest improvements to sales processes as needed, implement improvements, monitor the gains for sustainability and long term sales process improvement.

Skills & Experience:

- 5+ Years of experience into Telesales and Servicing Division

- Minimum 3 Years of Team Handling Experience

- Must be fluent in Tamil Language

- Client handling and application of Telesales techniques

- Quick thinking and problem-solving

- Verbal communication with active listening

- Vision and foresight to create new opportunities for customer

- Team Management & Interpersonal skills

- Data Interpretation & Report Management

- Should be target oriented

- Strong leadership skills and team player

Preference for candidates with Team handling experience of 100+

Individual

Education & Qualifications: MBA - Tier 1/2 Institute