Teleperformance - Vice President - Consulting Projects

Vice President - Consulting Projects

Location: Gurgaon

Summary:

The Vice President of Consulting would be responsible for leading the Business Transformation & Re-engineering consulting function with P&L responsibilities. This role will play a vital role in advancing the priorities of organizations' business services groups' transformation services mandate and will generate consulting revenue through process transformation consulting to clients across the globe e.g. Europe, America, ANZ, Middle East, Africa, APAC and also enable Consulting enabled BPO revenue.

Responsibilities

- Lead & direct business consulting engagements, align stakeholder expectations, working within a program or portfolio and manage resource and delivery conflicts among projects

- Develop, lead and communicate senior executive leader briefs on the performance of consulting projects at the individual/ vertical/ domain/ geography level and to define, track and report benefits for deliverables

- Build and mature internal reporting and operational processes to achieve efficiencies and eliminate non-value added work

- Budgeting & forecasting short term and long term goals / targets and Capital allocation to support the strategy, consider major expenditures and manage financial resources.

- Lead, direct and manage existing consulting teams and develop business activities as per established targets /objectives to achieve set financial goals.

- Design and develop functional strategy to grow the consulting practice exponentially

- Ensure effective interlock between Sales, Pre-Sales, Solutioning & Platform Teams on consulting services

- Responsibilities involve scoping new geographies, inside sales and lead generation, finding right product match and driving strategic initiatives in focus areas

- Lead Client presentations, Client visits and Solution discussions with senior resources from Client / Prospect team.

- Creating new consulting business pipeline funnel, mapping accounts, tracking competition, identifying target markets, creating bid documents/responding to RFP/RFIs and implementing policies & procedures to facilitate growth of new business.

- Build and nurture culture of knowledge management, best practice sharing across the organization

Required experience:

- Minimum 15 years of experience in out of which the past 6-7 years should be in handling leadership and managerial roles in a consulting environment within the BPO industry

- Should come with a detailed understanding of BPO industry, delivery models, commercial models and challenges

- Should have working knowledge of Digital and Analytical solutions, RPA, AI, Business and knowledge of contact center technologies as well as back office tools like Avaya, Nortel, Genesys and Dialers.

- Awareness of industry benchmarks, standards and best practices in technology management to bring innovation and newer practices to manage processes through technology.

- Expertise in supporting Sales and Presales, Deal with Solutions and Operations for Telecom, Banking/Financial/Insurance Services, Healthcare, in IT / ITES sectors

- Proficient with techniques like Lean, VSM, Six Sigma, Program Management, Knowledge Management, DFSS, NPI, Cost Optimization and Control Value Engineering etc

- Experience of transformation of shared services, back office, front office is must

- Good Experience in consulting projects, Business process re-engineering projects