Teleperformance - Senior Manager - Operations

Senior Manager - Operations

Roles & Responsibilities:

- Must have great understanding about BPO Metrix

- Skills for planning, assigning, and directing work

- Meet or exceed KRA's of all team members

- New training and ongoing training of team members

- Responsible for revenue generation of assigned process and span

- Responsible for achieving desired client KPI's throughout and align team to deliver the desired results

- Responsible for direct client communication in terms of any deliverables asked and demanded by the client

- Hold team meetings on a regular basis with the direct reports

- Document and communicate system and business process gaps

- Ensure process operates efficiently according to client and company measures

- Be directly responsible towards fostering the development of your team by motivating

- Strong Client Handling Skills