Technology Director/Head - Fraud Technology - India & Philippines

In this role, you will:

The Leader of Fraud Technology, India & Philippines will enable proactive detection, prevention and mitigation of Fraud leveraging innovative technologies and a 24x7 Fraud Risk Operations Center.

This leader is required to possess strong subject matter experience in fraud, cybersecurity, and regulatory compliance experience. They must have led either engineering OR fraud risk operations/cybersecurity operations functions in their current role or prior roles with demonstrated expertise implementing large scale solutions across business units, possessing strategic thinking to manage a changing Fraud landscape, and a data-drive decision mind-set. This leader must have fluency in engaging with a global team, experience working with U.S. time zones (eastern & pacific) and with managing customer experience related to Fraud - including protection of customer data and assessment of customer interactions and services.

Position Responsibilities and Expected Outcomes

- Coordinates with the global head of Fraud & Claims Technology, the global head of Fraud Technology, and the global business head of Fraud & Claims to align with Fraud Roadmap and execution plan, delivering, engineering, and implementing technology enabled fraud strategies across various functions and products across the bank, including Deposit Fraud Strategy, Originations Fraud Strategy, Transactions Fraud Strategy, and Digital Fraud Strategy. This work must be delivered within agreed SLAs, scope, and budget parameters

- Coordinates with the global leadership to hire and manage a world class team across engineering, platform technology, fraud services, and fraud Risk Operations Center disciplines

- Leads the collaboration with business partners to define the Business appetite levels and balance between fraud losses, operating expenses and customer experience friction; Business tolerance thresholds and acceptable durations for variances when defined appetite is breached; and Business notification and escalation framework at different severity levels when appetite thresholds are breached

- Drives innovative technology in partnership with the CT teams, to manage fraud risk and minimize losses through monitoring, reporting and taking appropriate action, ensuring compliance requirements, audits and verifications are completed in accordance with regulatory requirements and bank policies

- Coordinates with other Enterprise Fraud Management functions (e.g., Risk Teams, Strategy, Commercial Fraud Management, Wealth and Investment Management Fraud Management, and Analytics) to define the customer experience scorecard around product usage and customer attrition to measure impact to revenue preservation and revenue growth

- Coaches and motivates others through the change process, improves operational methods and workflows by identifying, recommending and implementing process improvement initiatives

- Identify, Develop and groom talent with direct and indirect reporting teams

When successful the following outcomes are expected:

Pro-actively preventing and managing risk associated with fraud, modeling the potential for fraud leveraging data driven capabilities, and measuring losses from Fraud. Partnership with the Fraud & Claims business, operations, and technology aligned teams to pro-actively Detect and Contain Fraud.

Required Qualifications, US:

- 10+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

- 6+ years of Management experience

Desired Qualifications:

- 12-15+ years' experience leading large, global application development and implementation teams. Experience coaching and mentoring managers, and individual contributors. Experience managing complex, diverse technology portfolios.

- 5-10 years of technology leadership experience in the Fraud Services/Management domain

- Executive leadership experience managing a complex technology organization of large scale, including managers, individual contributors and vendor resources across multiple global locations

- Experience building products or leading engineering functions or data science operating at a global scale, and in a hybrid deployment model of cloud-native (e.g., GCP, Azure, AWS) and on-premises

- Has experience leading operations functions that react and respond to critical events and incidents on technology, fraud, or cyber related matters

- Experience in working in an automated DevOp's / DevSecOp's agile environment

- Demonstrated ability to create and communicate vision and strategy

- Demonstrated ability to build relationships and partnerships across a diverse set of IT Leaders and business partners

- Experience managing vendor relationship and aligning vendor and Bank's roadmaps

- Broad understanding of application and infrastructure architecture domains

- Proven track record influencing large technology transformations.

Technology Qualifications:

- Strong Fraud Management Strategies and technology acumen

- Knowledge of functional programming or modern programming language stack to build highly available and microservice/cloud native products and capabilities

- Knowledge and implementation experience with traditional fraud related vendor technologies (e.g., Falcon, Actimize, check fraud detection products, etc.)

- Strong commitment to diversity and inclusion

- Demonstrated vendor negotiation and partnership skills along with experience working with technology offshore vendor relationships

- Demonstrated prior experiences in effective engagement with senior executives and external regulators

- Ability to effectively drive and lead change in an organization with Bank's size, scale and complexity

- Demonstrated experience in building, leading, developing and retaining a high performing team of leaders, strong technical experts and high performing professionals in a cultural environment that achieves results through team member engagement and satisfaction

- Demonstrated ability to manage a large portfolio of technology efforts across several major lines of business and effectively partner/influence at the senior executive level

- Ability to develop technology strategy, operating model & roadmaps with clear objectives and aligned with business, enterprise and technology strategies

- Broad experience across multiple areas of technology including one or more of architecture, infrastructure and application development with strong understanding of leading edge as well as legacy and distributed technologies to effectively manage the complex and diverse applications portfolio

- Highly effective decision-making/critical thinking/problem solving skills with a collaborative and results oriented leadership style

- Demonstrated ability to consult with key business partners and translate complex, technical concepts so that they are clearly understood along with the ability to effectively partner and influence at the senior executive level

- Demonstrated experience motivating and influencing groups or individuals across organizational boundaries

- Proven experience in establishing a vision, developing the strategy to support the vision, gaining consensus across key functional leadership through effective communication, and driving action towards the vision through the effective management of goals and objectives

- Excellent communication (oral and written) with ability to communicate at multiple levels ranging from technologists to senior managers and executive leadership