Technoble Solutions - Transition Manager

Transition Manager :

Transition manager is responsible to move services into the live business environment as smoothly as possible. This vital step in the service lifecycle lies between - Design- and - Operations- and ensures that policies, processes and procedures are in place to protect the live operational environment. Expectation is to ensure that any modifications or transitions to the live operational environment - affecting either new, modified, retiring or retired services - meet the agreed expectations of the business, customers and users. This means that all modifications to operational environments should be managed, planned and coordinated through service transition processes and activities, to facilitate a smooth transition to live operation.

Role will also ensure that a new, modified, retiring or retired service fulfils its operational expectation and has no, or at the very worse, minimal adverse impact on customers, users and the business

Objectives:

- Plan and manage service changes efficiently and effectively

- Manage risks relating to new, changed or retired services

- Successfully deploy service releases into supported environments

- Set correct expectations on the performance and use of new or changed services

- Ensure that service changes create the expected business value

- Provide good-quality knowledge and information about services and service assets.

Expectations:

- Experience of application development and maintenance engagements across different domains and technologies

- Performed the role of transition manager for a complex application portfolio of strategic customers from multiple geo- s

- Minimum of 12 months experience in a service delivery role for a managed services engagement

- Experience in transition methodologies, related tools and best practices

- Must have performed the role of program manager for the entire transition or in segments of a large transitions

- Planning and managing the capacity and resources required to manage service transitions

- Establishing and maintaining the integrity of service assets

- Ensuring that services can be managed, operated and supported in accordance with constraints specified during the service design stage of the service lifecycle.

- Managing the complexity associated with changes to services and service management processes

- Introducing new services

- Changes to existing services, e.g. expansion, reduction, change of supplier, acquisition or disposal of sections of user base or suppliers, change of requirements or skills availability

- Decommissioning and discontinuation of services, applications or other service components

- Transferring services to and from other service providers.