Technical Support Supervisor - Customer Service - IT

Technical Support Supervisor - Customer Service @ Bangalore

Essential duties and responsibilities include the following :

- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Monitors and drives all performance goals

- Addresses any customer satisfaction issues

- Coaches and develops employees

- Participates in hiring of new team members

- Performs any HR related administrative tasks

- Leads weekly staff meetings, conducts regular employee one-on-one sessions, and annual reviews

- Addresses any performance management issues with employees

- Works with direct reports to understand and prioritize product issues

- All other duties as assigned

- To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Qualifications include:

- 10+ years' prior management experience in a technical support role,5+ Years into People management

- Proficient in Microsoft Office suite

- Salesforce experience required

- Previous CRM experience required

- Excellent attention to detail and time management skills

- Excellent oral and written communication skills

- Excellent customer service and conflict resolution skills

- Superior trouble shooting and analytical skills

- Ability to mentor and coach employees

- Ability to thrive with a heavy workload and multiple projects with frequent interruptions and schedule changes

- Bachelor's degree or equivalent experience