Technical Support - EV After Sales Industry

Industry - Auto / Auto Ancillary

Category - Operations

Job Type - Permanent

Job Description :

- Managerial position in a leading global OEM

- Opportunity to work in the EV domain with a global OEM giant

Client Details :

Our client is a global OEM giant which has its presence in more than 50+ countries across the globe and is among top 5 electric vehicle manufacturers

Description :

Reporting to the Head of Central Tech Support Division, you will be responsible for:

- Be a bridge of technical support and communication between Dealers, Field staff and Plant teams for all EV related issues

- Management and deployment of technical teams based on criticality of issues and dealership as well as field concerns

- Aftersales Technical process deployment, and standards implementation across all involved stakeholders

- Knowledge of Onsite/Field problem investigation and root cause analysis of EV product problems. Drive and lead initiation and deployment of Field Actions

- Single point of contact between external stakeholders, suppliers, and plant team members

- Participate in the plant technical review meetings and provide strategic inputs and actual field feedback

- Support in forming and documenting the solutions and containment of product issues for network

Profile :

- An overall experience of at least 5-10 years in automotive industry preferably with a major OEM and a strong engineering background in Mechanical/Electrical domain

- Significant experience in EV diagnosis and solving EV field issues and providing expert technical support

- Sound knowledge of all Automobile systems, Vehicle electronics and Telematics and Technical problem solving & analysis specifically in the EV Domain

- Communicating effectively across internal and external stakeholders as well as guiding dealer partners and field members

Job Offer :

- An opportunity to be a part of the growing EV industry with a global OEM giant

- Opportunity to be a part of an inclusive and technology driven work culture

Page Group India is acting as an Employment Agency in relation to this vacancy.

Contact - Abhay Gadhvi - +91 124 452 5476

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