Designation: Technical Service Manager  Reports to: CTO  Job Location: Chandigarh  Key Skills required:  - Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP  - Knowledge and experience in cross-functional management methods and techniques  - Knowledge of IT applications, processes, software, and equipment  - Strong organizational, presentation, and customer service skills  - Skill in strategic planning with an ability to think ahead and plan over a 6-12 month time span  - Skill in planning and preparing written communications  - Skill in leading people and getting results with a strong customer orientation  - Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care  - Ability to multi-task and adapt to changes quickly  - Ability to work in a team and communicate effectively  - Service awareness of all organization’s key IT services for which support is being provided  - Understanding of support tools, techniques, and how technology is used to provide IT services  Essential Duties and Responsibilities:  - Assist the remote service team in design and development tasks  - Mentor remote service team during technical escalations  - Drive problem investigations and resolution as required  - Ensuring that risks are identified, communicated, and mitigated and that services and projects are delivered successfully  - Manage the dispatch process (Connectwise calendar) of service requests to ensure effective ticket prioritization and full utilization of technical resources  - Improve usage of IT Support resources and increase productivity of the team  - Communicate with all parties in a constructive manner to guarantee customer expectations are met   - Interface with appropriate technical personnel for customer problems that cannot be resolved effectively  Ruchy Dev Human Resources

Chandigarh

Technical Service Manager 

Technical Service Manager  ,Job Description for Technical Service Manager  in ITBD in  Chandigarh for (8-12) years of experience. Apply Now!

Job Description for Technical Service Manager  in ITBD in  Chandigarh for (8-12) years of experience. Apply Now!