Technical Role - ServiceNow - Pharma

Service Now - HR

- Bachelor's or similar graduate degree field in Engineering, Computer Science, Business Administration combined with additional relevant IT and business experience.

- 8+ years of experience into IT industry or equivalent

- 3+ years working with experience in HR services, HR Service Catalog, Chat Configurations, HR service portal, HR - administration ideally on ServiceNow

- 3+ years of experience into pharmaceutical industry

- A fundamental understanding of ITSM, ITIL or CMDB

- Experience in System integration experience using web services and other web-based technologies such as XML, HTML, CSS or open source toolkit Bootstrap

- Experience in one (or more) scripting languages: JavaScript, Python, Perl, Windows Shell)

- Experience with relational databases (e.g. MySQL, Oracle)

- Excellent communication skills in English and comfortable working with different cultures

- Organised and analytical, adept at working in a team environment, able to implement on time to a project schedule

- Handling Level 1and Level 2 (Resolver Team) type Incidents and Service Requests

- Proactive and with a finisher personality type

- Self-driven with the ability to work in a global team

- High degree of flexibility and good interpersonal skills

- Ability to and interest in collaborating and communicating with external parties, primarily customers, vendors and consultants

- Operates naturally with an end-to-end perspective in mind