Duties and Responsibilities
- Manage a team of developers, overseeing their daily activities, shifts, and work load allocation.
- Assign tickets and tasks to developers,ensuring adherence to SLAs and KPIs.
- Coordinate with the development team to deliver fixes, patches, and product releases with in specified timelines.
- Conduct root cause analysis for issues and failures, striving for continuous improvement in developer productivity and ticket resolution turn around.
- Monitor and manage SLA sand KPIs ,providing regular updates and reports to support management.
- Collaborate across shifts as necessary,attending team stand-up meetings and client meetings.
- Maintain a positive team environment,addressing skill development and attrition management.
- Provide daily ,weekly, and monthly update reports to support management, highlighting key achievements, challenges, and areas for improvement.
Skills Required
- Proven experience in project management, preferably in a technical support environment.
- Strong communication, problem-solving, and people management skills.
- Proficiency in data analysis and reporting.
- Knowledge of programming languages ,databases ,and software development lifecycle (SDLC) is advantageous.
- Ability to work across shifts occasionally and attend meetings as required.
Experience required
- Min. 8 years of experience in the IT sector with atleast 2 years of experience in support function.
- Min. 2 years of experience in team handling.
Educational Qualifications Required
- Bachelors degree in Computer Science, Engineering, or related field.
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