Technical Project Manager

Duties and Responsibilities

- Manage a team of developers, overseeing their daily activities, shifts, and work load allocation.

- Assign tickets and tasks to developers,ensuring adherence to SLAs and KPIs.

- Coordinate with the development team to deliver fixes, patches, and product releases with in specified timelines.

- Conduct root cause analysis for issues and failures, striving for continuous improvement in developer productivity and ticket resolution turn around.

- Monitor and manage SLA sand KPIs ,providing regular updates and reports to support management.

- Collaborate across shifts as necessary,attending team stand-up meetings and client meetings.

- Maintain a positive team environment,addressing skill development and attrition management.

- Provide daily ,weekly, and monthly update reports to support management, highlighting key achievements, challenges, and areas for improvement.

Skills Required

- Proven experience in project management, preferably in a technical support environment.

- Strong communication, problem-solving, and people management skills.

- Proficiency in data analysis and reporting.

- Knowledge of programming languages ,databases ,and software development lifecycle (SDLC) is advantageous.

- Ability to work across shifts occasionally and attend meetings as required.

Experience required

- Min. 8 years of experience in the IT sector with atleast 2 years of experience in support function.

- Min. 2 years of experience in team handling.

Educational Qualifications Required

- Bachelors degree in Computer Science, Engineering, or related field.