Technical Account Manager - Customer Success

Customer Success Manager/ Technical Account Manager

Responsibilities:

- You will be the face of engagements with the customers and manage the end-to-end customer lifecycle - onboarding, training, customer support, QBRs, and renewals and expansion.

- You will help the customers understand the different contexts in which the product can be effectively used and conceptualise new use cases and solutions.

- You will be building strong relationships with stakeholders inside the organisations, from CXOs (like the CDO and CIO) to data practitioners using the product every day.

You will work closely with our product team to incorporate client feedback into the product roadmap and enable us to build the best collaborative experience for data teams around the world.

- You will play the role of evangelising our customers and their journeys to the broader data community.

Experience:

- Over 10 years experience within a technical Customer Success, Solutions Engineer, Solutions Architect, Sales Engineer, or similar position.

- Experience working within the modern data stack ecosystem a must.

- Proven track record of working with Enterprise and Strategic customers (5,000+ employees).

- Experience owning NRR, driving expansion, and increasing customer lifetime value within accounts.