Technical Account Manager

Technical Account Manager

Responsibilities:

- Based in India, serve as a key member of the technical support team, assisting in the launch of new devices-

- Work closely with internal teams such as Partnership & GTM in India and TAM at headquarters to ensure timely Technical Approval (TA) of products;

- Understand the Technical requirement & check feasibility of implementation by working closely with HQ team ( R&D & Project team SPM/VPM)

- Organize and lead the technical workshop communications with Operators, Google and Third Party (e.g. Trustonic, Axio);

- Follow up on the entire TA process, proactively identify and address risks, and manage technical requirements-

- Maintain customer relationships on the technical side and communicate with customers for technical waiver-

- Responsible for technical solutions for Financial Installment (XEF&DLC);

- Acquire competitive information.

Required Experience:

- B.S. in Electrical Engineering, Computer Science, or Telecommunication Engineering; M.S. preferred;

- Familiar with carrier technical acceptance process and maintain good relationships with carriers;

- At lease 3 years of relevant work experience; Capable of independent and proactive work;

- Knowledge of Financial Installment; Familiar with Google/Trustonic solutions;

- Knowledge of IMS (VoLTE, VoWiFi) and new wireless technology like 5G NSA,SA, VoNR, mmWave;

- Good English spoken and written communication skills are required;

- Mandarin language skill is a bonus.