Tech Support/Customer Success/Support/Service Specialist - Voice Process - US

Urgent requirement: IMMEDIATE JOINERS PREFERRED

Tech Support (Customer Success/Support/Service) Specialists - Voice Process-US

WFO- TECHNOPARK, TRIVANDRUM

Night shift. Pick up and drop from and to your door.

Experience: 2 to 6 years

Shift Timings:

- 7:30 PM to 4:30 AM

- 10:30 PM to 7:30 AM (Rotational Shift)

- 24/7 Rotational shift

Qualifications: Graduation in any stream

Job Overview:

The Company is seeking dynamic and technically adept candidates to join our team as Technical Support Executives for a US-based project. The role involves providing top-notch technical and customer support through various communication channels.

Responsibilities:

- Respond promptly to customer requests via telephone, email, and chat.

- Maintain high levels of quality, productivity, and customer satisfaction.

- Appropriately escalate issues and coordinate with supervisors for timely resolution.

- Consistently meet productivity, quality, and sales targets.

- Log and report all customer issues in the customer relationship management (CRM) database.

- Promote sales of technology equipment and devices.

- Deliver an excellent customer experience and contribute to brand promotion.

Requirements:

Must Have:

- A neutral English accent (free from Mother Tongue Influence / regional accents)

- Exceptional verbal and written communication skills in English

- Willingness to work in any shift within a 24/7/365 environment

Good to Have:

- Working knowledge of LAN/WAN, basic troubleshooting, and technical issues - Networking certifications