Tech Mahindra - Senior Manager - Business HR

JOB TITLE : Senior Manager - Business HR

DEPARTMENT : Business HR - UK Operations

LOCATION : Mumbai

REPORTS TO : Head - Business HR

Shifts : UK Shifts - 12 pm - 9:30 pm / 1 pm - 10:30 pm

- The role also involves being a strategic Business Partner to the Ops function and supporting them in their people agenda.

PRINCIPAL ACCOUNTABILITIES :

To ensure HR function is aligned to Business Strategies through effective HR Business Partnering :

- Monitoring the service delivery processes end to end from an HR perspective and ensuring that the people-perspective is represented in business decisions and provide solutions, in order to optimize opportunities and mitigate any downsides

- Implementing new HR policies, procedures and processes as per the changes in the organization to meet changing business requirements

- Ensuring all company policies and procedures are up to date in line with current employment laws and ensuring line managers are up to date with changes to any policies

- Creating brand awareness and keeping the brand at the core of all decisions by Involvement in vertical-specific Planning & Review and Tie-ups with Ops Heads for vertical-specific initiatives & issues which in turn would impact the Business Stability and Continuous Improvement in the company plan

Work closely with other Support functions to meet Organizational objectives :

- Representation in relevant forums to bring out aspects of current importance and in larger HR forum to ensure collaborative working within the larger HR team.

- Work closely with Central Support teams to deliver on UK - CC objectives to - Improve our Ways of Working

Planning and building strategies to drive Employee Retention & Engagement :

- Lead the department in the setting and advancing of the strategic direction of the department

- Developing regular review procedures to monitor & facilitate the progress of the strategic plan

- Translate strategic goals into operational plans in the department and establish and lead a management team to implement the operational plan once approved

- Identify, propose and plan for changes in the department's requirements for resource allocation or reallocation arising from changing needs and plans

- Lead the departmental planning and budget setting process, involving others where appropriate

- Support & ensure Early Life (EL) Engagement Calendar adherence by keeping regular follow ups with the E3 team to drive Employee Engagement

Monitor Performance Enhancement :

- Identifying the top talent and working with Operations to come up with plans to retain them

- Ensuring the HR Involvement in timely & accurate dissemination of KPIs & targets so that the employees know what they have to focus on

- Conducting audit of IDPs & PCs to check if people follow the IDP's created and achieve targets as decided in the IDP

To efficiently manage and undertake Team Management initiatives to ensure Business Objectives are met :

- Monitoring & measuring controls for maintaining accuracy of indicative data on employee relations and attrition gathered by the team (AM/ Sr. Executives/ Executives)

- Monitoring the routine and special reports generated on various HR initiatives and impact on business to share accurate updates and results with the business

- Ensuring the potential talent within the team is enhanced by devising a robust development plan to develop and enhance the team's people management skills

- Implement & facilitate monthly reviews / engagement / motivation / recognizing and rewarding talent adding value to the business

- Manage HR Projects and take support from the team in various HR initiatives

KNOWLEDGE, SKILLS & COMPETENCIES REQUIRED :

- Business Acumen

- Knowledge of company policies

- Customer Focus

EDUCATION & EXPERIENCE REQUIRED :

Post Graduate Qualification in HR preferred (2 years full time)

Experience:

- Minimum experience of 12 years in managing an HR function with employee engagement & development

- Experience in conducting Assessment Centres. Certification preferred.

- Certification on a variety of psychometric tools (preferred)

- In depth knowledge of MS Office tools

- Knowledge of HR database tools & systems (HRMS, etc.) within the organization

- Adapt Information Technology to HR Management

- Should be able to ensure succession planning amongst team members

Others :

- Microsoft Outlook/ Word/ Excel skills to be able to document and analyze obtained information/data from various diagnostic sessions of various people development and other BAU projects being handled