Tech Mahindra - Enterprise BPM Consultant

Roles & Responsibilities:

- This role will play a vital role in advancing the priorities of Tech Mahindra Business Services Group's - Business Transformation Services- mandate across India and other geographies.

- Lead the Business Transformation & Re-engineering consulting function with P&L responsibilities.

- Will improve on and grow consolidated and consistent processes and relationships with our Operations/Delivery/Support functions and Alliance Partners and to support the business in achieving its strategic and tactical objectives related to consulting & consulting enabled revenue.

- Generate Consulting Revenue through Process Transformation consulting to client across globe e.g. Europe, America, ANZ, Middle East, Africa, APAC and also enable Consulting enabled BPO revenue.

- Drives Change Management solution deployment and ensure benefit realization to improve operational efficiency and Improve Organization Bottom Line

- Suggest appropriate technology-based solutions for enhancing functional efficiency of the organization and achieving business excellence

- Built and nurture culture of knowledge management, best practice sharing across the organization

- Lead & direct business consulting engagements, align stakeholder expectations, working within a program or portfolio and manage resource and delivery conflicts among projects

- Develop, lead and communicate senior executive leader briefs on the performance of consulting projects at the individual/vertical/domain/geography level and to define, track and report benefits for deliverables

- Build and mature internal reporting and operational processes to achieve efficiencies and eliminate non-value added work

- Leading matrix teams to efficient and effective solutions

- Identify and implement large transformation initiatives for existing clients

- Lead and mentor a team of 100+ consultants across domain/verticals

- Design and develop functional strategy to grow the consulting practice exponentially

- Ensure effective interlock between Sales, Pre-Sales, Solutioning & Platform Teams on consulting services

- Responsibilities involve scoping new geographies, inside sales and lead generation, finding right product match and driving strategic initiatives in focus areas

- Lead Client presentations, Client visits and Solution discussions with senior resources from Client / Prospect team.

- Creating new consulting business pipeline funnel, mapping accounts, tracking competition, identifying target markets, creating bid documents/responding to RFP/RFI's and implementing policies & procedures to facilitate growth of new business.

- Budgeting & forecasting short term and long term goals / targets and Capital allocation to support the strategy, consider major expenditures and manage financial resources.

- Lead, direct and manage existing consulting teams and develop business activities as per established targets /objectives to achieve set financial goals.

- Owning and delivering revenue/savings targets to internal and external stakeholders

- Serves as strong coach and fosters career development of others

- Partner with stakeholders in technologies, service management, operations to evaluate, strategize and improve operational processes/function, focusing on operational excellence and improved customer experience

- Maintain and apply current knowledge of information technology; keep abreast of new and emerging technologies; make technology, process, and application recommendations that improve staff productivity and enable process efficiency gains

Skills & Experience -

- Minimum 18 years of experience in Consulting, Business Development, Client Relationship management, Operations, People and Process Management

- Education background - BE,MCA, MSc, MBA

- Detailed understanding of BPO industry, delivery models, commercial models and challenges

- Experience in BPM software Aris, Bizagi, etc & good working knowledge of Workforce Management tools like IEX, Avaya, Blue Pumpkin, etc.

- Has working knowledge of Analytics, RPA, AI.

- Has working knowledge of Business Intelligence tools.

- Has good working knowledge of contact center technologies as well as back office tools like Avaya, Nortel, Genesys and Dialers.

- Awareness of industry benchmarks, standards and best practices in technology management to bring innovation and newer practices to manage processes through technology.

- Expertise in supporting Sales and Presales, Deal with Solutions and Operations in IT / ITES sectors

- Proficient with techniques like Lean, VSM, Six Sigma, Program Management, Knowledge Management, DFSS, NPI, Cost Optimization and Control Value Engineering etc

- Expertise on Business Analytics & Statistical Predictive Modelling will be added advantage

- Experience in transformation of shared services, back office, front office is must

- Minimum 8 years of Leadership and Managerial experience; must be adept at coaching and mentoring staff to think differently about process improvement/reengineering, and rapidly expand their business aptitude in order to drive greater value for the business

- Demonstrated success in challenging the status quo, and always be looking for innovative solutions

- Proven success in project / program delivery as evidenced by meeting requirements for budget, schedule and quality

- Strong reporting and analytical skills

- Demonstrated ability to drive change and transformation internally and externally

- Successful in obtaining results in a large corporate, matrix environment

- Demonstrated people leadership and management skills (including direct experience leading, managing and mentoring teams)

- Excellent communication, collaboration team building and relationship management skills

- Capable of gaining support for initiatives through influence and use of business rationale

- Self-starter; strong track record of proactively moving organizations forward by having the foresight to 'see what is around the corner-

- Empowers and motivate others