- Graduate/Post Graduate with 7 to 15 years of experience in Telecom domain or High tech product support
- Preferred Certifications: ITIL, MTA, MCSA, MOS
- Excellent verbal, written, and interpersonal communication skills
- Strong PC skills: Word, Excel and PowerPoint
- Superb organizational and time management skills. Work on multiple projects simultaneously, adhering to deliverable deadlines
- Results oriented, strong sense of urgency, proactive and flexible
- Strategic and analytical thinker who can collect and analyze data to make appropriate process/business decisions/recommendations
- Ability to adapt quickly and frequently to changing priorities
- Strong interpersonal and relationship management skills
- Research oriented, comes up with solutions tailored to addressing specific problems/ needs
- Must demonstrate good judgment and pragmatic approach to delivering solutions that optimizes activities across company needs, business constraints and business realities
- Willingness to travel and manage work life balance
- Ability to create compelling proposals
- Should be outcome oriented
- Should be able to identify the unstated needs and propose impactful solutions
- Assists in creation of solutions and other artefacts for Technical support pursuits in the following variants: Enterprise Telecom solution and high tech customers
- Perform As-is analysis and provide To-be recommendations based on customer's functional requirements, Service Levels, evaluate Contact Centre Solutions and Automation toolsets to provide end-to-end solution.
- Provides domain consultation to Pre-Sales, participates in proposal activities & discussions with customer and client visits as SME. Participates in POC, Architects and validates complex technical solution when required.
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