Tech Mahindra - Automation Head

Roles & Responsibilities -

- This role will play a vital role in advancing the priorities of Tech Mahindra's Business Services Group Automation mandate across India and other geographies.

- Will improve on and grow consolidated and consistent processes and relationships with our Operations/Delivery/Support functions and Technology Partners and to support the business in achieving its strategic and tactical objectives related to automation savings/revenue.

- Implement customized solutions in order to eliminate inconsistent and inefficient manual work, and to reduce cycle times.

- Partner with business leaders to drive consensus in identifying Automation projects and initiatives, develop conceptual business cases, and identify potential risks.

- Partner with technology platform, design, and development to implement and support monitoring and automation solutions across technologies

- Lead & direct technology engagements, align stakeholder expectations, coordinate multiple project managers and technology partners working within a program or portfolio and manage resource and delivery conflicts among projects

- Develop, lead and communicate senior executive leader briefs on the performance of automation projects at the business, platform or product level and to define, track and report benefits for deliverables

- Build and mature internal reporting and operational processes to achieve efficiencies and eliminate non-value added work

- Leading matrix teams to efficient and effective solutions

- Identifying, onboarding, and developing Automation/RPA talent and leading, coaching, mentoring and managing a team of Software engineers, technical leads, project and program managers

- Design and implement general and customer specific strategy roadmaps for RPA technology adoption

- Oversee RPA/Point Automation implementation across multiple customer programs

- Develop and implement commercial models for RPA

- Lead/support pre-sales/sales and business development activities for Robotic Process Automation and Point Automation Solutions

- Working with the Business Transformation team in scoping/Due Diligence/Consulting activities

- Owning and delivering revenue/savings targets to internal and external stakeholders

- Serves as strong coach and fosters career development of others

- Provide operations leadership of Core Tech automation solutions; collaborative engagement in the planning, evaluation, design, development and implementation of solutions

- Partner with stakeholders in technologies, service management, operations to evaluate, strategize and improve operational processes/function, focusing on operational excellence and improved customer experience

- Maintain and apply current knowledge of information technology; keep abreast of new and emerging technologies; make technology, process, and application recommendations that improve staff productivity and enable process efficiency gains

Skills & Experience -

- Minimum 12 - 14 years of equivalent technical experience; must be hands on with the technology (.net, Java, SQL and Open Source Technologies such as Selenium, Sikuli etc) in addition to being able to drive the productive output of a team of Automation Engineers.

- Education background - BE,MCA, MSc, MBA

- Experience in BPM software or WFMs tools for eg Aspect, IEX

- Experience in RPA solutions and products with hands-on development experience with Process Automation software such as Blue Prism, Automation Anywhere, UI path etc

- Minimum 8 years of Leadership and Managerial experience; must be adept at coaching and mentoring staff to think differently about automation, and rapidly expand their technical aptitude in order to drive greater value for the business.

- Technically proficient to understand options available for automating workloads, and technical challenges within the environment which may be influencing poor performance.

- Technical problem solver able to identify multiple parallel options for solving a given business problem.

- Hands on experience with custom scripting highly desired.

- Demonstrated success in challenging the status quo, and always be looking for innovative solutions

- Demonstrated experience delivering automation capabilities that have transformed operations and customer experience

- Proven success in project / program delivery as evidenced by meeting requirements for budget, schedule and quality

- Strong reporting and analytical skills

- Demonstrated ability to drive change and transformation internally and externally

- End to End Process thinking and ability to work with IT on systems and processes

- Successful in obtaining results in a large corporate, matrix environment

- Demonstrated people leadership and management skills (including direct experience leading, managing and mentoring teams)

- Excellent communication, collaboration team building and relationship management skills

- Ability to communicate technology matters to business partner and senior executives

- Capable of gaining support for initiatives through influence and use of business rationale

- Self-starter; strong track record of proactively moving organizations forward by having the foresight to 'see what is around the corner-

- Empowers and motivate others