Team Pumpkin - Senior Manager - Account Management

About the job:

- Creating a positive onboarding experience for new clients.

- Manage daily activities and tasks for clients by Line Manager

- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.

- Responding to clients' requests as they arise in real time

- Maintaining an accurate record of all necessary documents pertaining to the brand.

- Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational Services

- Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!)

- Upsell! Always be on a lookout to identify opportunities and convert them to grow revenue

- Ensure that projects are completed on time and within budget.

- Coach and support team members to help them meet departmental goals

- Take responsibility for the quality of work, the accuracy of brief and the teams output

- Maintain weekly, fortnightly and monthly reports

- Meeting clients to discuss strategy and report on progress

- Keep ahead of industrys developments and apply best practices to areas of improvement

- Maintain an orderly workflow according to priorities

BECOME A PEOPLES PERSON!

- Exhibit strong leadership skills and motivate-inspire your team members

- Stick to the clients brief and the agreed process to deliver effectively

- Utilize your teams productivity keeping the Scope Of Work and allocated budget

- Be all ears to Account Managers and mentor to get the best performance possible

IMPROVE THE PROCESS!

- Relentlessly work on improving the internal processes while solving problems along the way

COMMUNICATE AND COLLABORATE!

- Manage all business communications

- Become a link for the internal team and make sure the process is consistently followed until the project is completed as per the clients brief

Skills We Desire:

- Develop and maintain existing client relationships.

- Excellent organizational and time management skills.

- Strong analytical and problem-solving skills.

- Effective communication skills.

- A+ presentation skills (making PPTs included)

- Natural attention to detail

- Financial management and commercial acumen

- Advanced software skills including Word, Excel, PowerPoint, Visio, MS Project (or equivalent Project

management tool).