Team Member - NAD Voice - Telecom

Team Member - NAD Voice

- Understanding of Technology and Product. Conversant with new Technologies like IMS, IP,IPV4 ,IPV6, VOIP etc.

- Excellent IP networking skills with a detailed knowledge of SIP telephony technology, protocols and signalling call flows

- Thorough understanding and hands-on working knowledge of IP routing and switching, specifically: VRF, OSPF, BGP, route redistribution, Spanning Tree, MPLS VPN (VPLS Layer 2, VPRN Layer 3 ) Certification on Cisco CCNA ,Cloud etc will be an added advantage

- Strong knowledge of network analysers, ideally Wireshark ,Able to understand and analyze WireShark results to solve complex SIP VoIP and IP internetworking challenges.

- Familiar with Open Source solutions for SIP based telephony

- Good knowledge of WAN IP connectivity products and solutions

- Strong troubleshooting and problem solving skills

- Excellent written and verbal communication skills, comfortable liaising with customers

- Participate in New Product Development and identify Interoperability requirements for successful launch of products. Test the setup with maximum number of vendors to ensure higher acceptance for new products like SIP trunk, IP Centrex, Cloud offering, Security mechanism for delivery.

- Responsible for New Product development, clearance and launch in coordination with respective business unit.

- Technical interactions with Solution Architect/BU for KPI Negotiations and Ensure timely resolution of customer problems & specified KPIs are met in the Customer Network.

- Providing technical support to internal teams and resolve escalated issues from customers.

ESSENTIAL ATTRIBUTES:

- Resourceful and innovative. Good implementer, Resource investigator with very good Problem Solving, Negotiating skills

- Good Communication skills -written/spoken, Presentation.

- Customer Orientation

- Team Player

- People Management with ability to develop, drive and motivate teams to achieve the set business / departmental objectives.

- Ability to understand & explain problems & Solutions, ability to push internal customers to work towards customer satisfaction.

- Committed to service excellence, customer centric, taking ownership of activities.

- Positive outlook and a good listener

- Ability to handle ambiguity during crisis situations & withstanding pressure