Team Mananger - Insurance Claims

Objective:

To Supervise and handle a team of Claims Handlers in the best interests of the company, by delivering a high quality cost effective claims service to customers and contribute to the delivery of the claims business goals, within claims handling authorities.

Primary Responsibilities:

- Ensure the smooth functioning of technical operations, monitor and evaluate staff progress, assist with training , set goals, and ensure overall client satisfaction.

- Supervise a small number of adjusters and may carry an individual case load based on business needs.

- Actively manage work allocation, assigned adjusters workloads, query resolution and delivery of key SLAs. Well versed with Operational terms and people management.

- Report key claims handling metrics using dashboards & scorecard to evaluate performance and trends and drive process improvements

- Review work of others via file reviews; identify coaching opportunities and act on needed coaching opportunities

- Identify performance and behavioral issues and work with staff and management to address and correct them.

- Communicate with stakeolders in a professional, positive and proactive manner. Work collaboratively with all external and internal departments.

- Assist with any new transitions, able to map workflows and create Standard Operating Procedures. Ensure compliance to all process essential documents.

Required:

- 8+ years of experience in claims with min. 2 years of experience into people management with end to end claims handling and managing a team of claim adjusters/handlers.

- End to end claims exp is aa must.

- Current designation should be Team Manager/Assistant Manager/Team Leader/Deputy Manager

- Person must have prior end to end claims handling experience for 2+ years. Universally recognized claims or policy certification will be an added advantage

- Excellent interpersonal skills, including listening, verbal and written communication with the ability to communicate effectively

- Negotiation and settlement skills

- Able to build excellent relationships with internal and external customers.

- Numerate with the ability to present and analyze data