Team Manager - VRM Outbound - BPO

Specification for Team Leader - VRM :

- Candidates currently a Team Leader for VRM Channel in their existing organization preferred

- Banking ( Private and MNC )

- Max Age-Below 38 years

- Maximum budget for the role - Rs.25Lakh and Grade - AVP

Required Candidate profile :

- Monitoring and managing KPIs such as Service level, Occupancy, Shrinkage, AHT for productivity of team members.

- Manage assigned division's productivity to department/area SLA

- Manage a team of VRMs by driving business agendas and support activities required to facilitate business

- Lead from the front by taking calls and imparting on the job exposure / training to VRMs in handling - important clients and concluding the transaction online

- Monitor the Call records and listen to live calls via. call barging facility on regular basis & provide feedbacks to improve call quality

- Co-ordinate and engage with Business and Support teams for timely resolution of queries / escalations

- Responsible for overall Target vs Achievement of the team as structured in the teams KRA along with Net Revenue generated by the team

- Strict adherence to company policies and regulatory requirements would be expected

- Conducting regular trainings of team members to ensure product mindshare