Team Manager/Senior Team Manager - Claim - Insurance

Team Manager/Senior Team Manager with a Leading MNC

Mandatory Ask :- The job holder will have responsibility of a team manager. in respect of all relevant technical/operational processing activity and direct assistance of underwriting teams wherever required. People management , performance management appraisals , client interaction etc will be the key deliverables.

P&C candidates will be preferred.

Primary Responsibilities :-

- Monitor the performance of a team of Claims adjusters and provide timely feedback.

- Should have experience in end to end claims, and experienced in claims adjudication and adjusting.

- Conduct employee performance review

- Assist with professional development of the team

- Set objectives and manage the progression of the team towards these

- Coordination with Internal Customers like Underwriting Ops Team, Process Excellence team,etc

- Streamline and maintain the flow of work

- Preparation and review of reporting packs , sr. management and stakeholders

Additional Responsibilities :-

- Ensure appropriate performance metrics in place and that these are accurately reported and adhered to.

- Identify issues and implement appropriate remedial action including training of new and existing staff

- Identify and implement opportunities for streamlining Claims. activity

- Ensure Standard Operating Procedures and User Guides accurately reflect current procedures

- Help to facilitate and monitor new activities that are transitioned to the service provider

- Assist with the investigation and resolution of any data quality issues that are raised

- Assist with the testing and roll out of new IT initiatives

- Licenses/Certificates:-Preferably CPCU or equivalent insurance designation