Team Manager/Senior Manager - Seller Partner Support - Internet/Online

Seller Partner Support SPS - Team Manager/Sr. Manager

JOB DESCRIPTION :

- Candidate should be willing to work in a 24-7 kind of work environment and should be flexible to do night shifts and weekend's working.

- Manages performance of 3-4 supervisors through effective 1:1 meetings, coaching, and mentor ship

- Serves as a leader and point of contact for escalated contact resolution of a supervisory nature or complex problems.

- Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.

- Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.

- Ensures that the team has a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience.

- Participates in Kaizen events to identify and implement process improvement change initiatives.

- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues

- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures and Liaises with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.

- Active participation in building Seller Support team & raising the bar in hiring process.

- People management i.e. appraisal, training and mentoring talent to grow within organization & control attrition.

- Actively contribute and lead site-wide, country-wide and even network-wide projects to create an enhanced experience for the Sellers and associates.

BASIC QUALIFICATIONS :

- Should be a Degreeholder with minimum 3-4 years of experience handling ~ 3-4 Supervisors.

- Ability to hire, engage and coach a high performing team.

- Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.

- Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.

- Demonstrates ability to analyze data, using the data to drive decision making.

- Fosters a positive team environment and collaboration within the site.

- Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers.

- Demonstrates effective, clear and professional written and oral communication.

- Strong prioritization and time management skills, with a high degree of flexibility.

- Ability to embrace constant change with flexibility and good grace.

- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.

- Demonstrates effective communication, composure, and professional attitude.