Team Manager - Digital Marketing/Digital Experience - BFSI

The role of the Digital Marketing Team Manager, Digital Experience will be to support in onboarding milestones and day-to-day management of the GCoE Digital Marketing Team, which supports Digital Experience capabilities. This role will report into GCoE leadership and will collaborate as needed with Corporate Digital Experience managers in the US.

Responsibilities:

- Day-to-day management and oversight of Digital Marketing resources, maintains work schedules and oversight of time off requests, staffing conflicts and resourcing along with direct support of management.

- Monitors and regularly assesses overall team and individual performance against goals/KPIs to assess knowledge and performance improvement opportunities, including conflict resolution, staff issues and escalating foreseeable attrition risks.

- Actively participates in individual team members' performance reviews, providing regular feedback regarding misses/errors and additional training needs to leadership, contributing to the identification of growth and skill development opportunities to ensure constant improvement and utilization of the GCoE Digital Marketing Team.

- Coordinates with GCoE Digital Marketing Team resources to ensure work is completed accurately and in accordance with standard practices / guidelines and defined service level agreements.

- Shares feedback regularly to support management and onshore leads in assessment of individual skills and aptitude along with potential for career expansion.

- Provides and shares on a regular cadence status updates/reports with leadership.

- Ensures the entire GCoE Digital Marketing Team is working together as a cohesive unit in support of the global Digital Team's exemplary work, goals and values.

- Maintains a current understanding of each Digital Team's capabilities, processes, workflows, SLAs and Gallagher brands guidelines and business divisions to ensure accurate oversight and output of deliverables.

- Keep oneself abreast and updated of industry best practices in Digital Marketing and support team members as needed.

Requirements:

- MBA or equivalent in Marketing

- 8+ years' experience in digital marketing, with at least 4 years of demonstrated team management experience, including depth of knowledge in Marketing Automation, Web, Social Media and Digital Experience areas.

- Experience with SEO, SEM, PPC and knowledge in Marketing Automation/ CRM (Salesforce Perferable)

- Web Analytics & Social Media System inclusive of content management systems

- Project Management Tool (JIRA\Workfront Preferrable)

- Resource Allocation & Management

- Workflow Maintenance

- Professional and conversational fluency in English is a must, with excellent oral/written communication and presentation skills

- Leads with empathy and a solution-oriented mindset with strong mentorship skills

Preferred Skills:

- Demonstrated project and/or resource management understanding

- Experience with/knowledge of Workfront or other project management software

- Microsoft Office Suite programs