Team Leader - Operations - Financial Spreading & MRA

Team Leader - Operations ( Financial Spreading & MRA) (6-9 yrs)

The candidate will work on the Financial statement Spreading and Compliance check Process.

Responsible for hiring, coaching, developing and supervising production team members working on actives related to loan servicing tasks,

Accountable for ensuring quality accuracy and customer experience metrics goals are met. Develops and implements operational, servicing, procedures, methods and work system.

7 + years- experience in financial Statement Spreading and compliance check and 3+ years team lead or management experience

- Able to work with high volumes of work and strict time lines and service level agreements - Experience in a designated management position

- Demonstrated strengths in leadership, coaching, problem solving & interpersonal communication - Knowledge of workflow in a production environment

- Excellent communication skills to include both verbal and written - Excellent time management and organizational skills

- Ability to demonstrate change management skills to effectively manage a high level of process and procedural adjustments - Excellent leadership and motivational skills

- Excellent collaboration and partnering skills

- Ability to deliver superior customer service

- Working knowledge of Microsoft applications Preferred Qualifications:

- Good knowledge of LEAN and end-to-end loan processing to solve problems and drive process improvements Supervisor will:

- Directly manage team of Operational Processor

- Support in process expansion, staffing and new hire training

- Take a lead role in developing and implementing best practices

- Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures

- Develop metrics to measure growth and performance of the department

- Interface with India and US based managers on production, quality and security guidelines

- Conduct performance reviews for assigned Analysts

- Support operations in smooth transitioning of work to EGS

- Analyze and interpret complex data

- Effectively communicate with Stakeholders

- Manage stringent Service Levels .

Principal accountabilities :

Technical Skills :

- Good Communication, planning. organizing and team leading skills

- Good LoB interfacing skills.

- Good team management skills, problem solving skills,

Time management skills :

- Exhibits solid numerical and detail oriented skills

- Advanced knowledge of MS Excel, MS Word; Microsoft Access is preferred

Organizational Skills :

- Ability to set priorities, plan and organize work

- Must be able to adapt to assignments quickly

- Ability to manage multiple tasks under pressure

- Demonstrates ability to work independently

- Ability to initiate production/quality projects (six sigma/kaizen) for improving performance of the section

- Exhibits appropriate sense of urgency in managing responsibilities

- Contributes towards process knowledge management

- Plan career progression for Analysts and team leads within the section - Deliver on Risk & Compliance Commitments

Leadership Skills :

- Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas

- Takes ownership for responsibilities.

- Foster team work. Maintain & improve team morale and motivation

- Develop team members for next roles in the hierarchy

- Initiate process improvement/quality improvement ideas and implement

- Recognizes and respects the strengths of others in the organization

- Can adapt to a changing environment and circumstances

- Identity potential show stoppers and escalate to the senior management

- Exhibits a commitment to the company Interpersonal Skills

- Motivates self into positive actions.

- Demonstrates the appropriate level of tact when dealing with difficult/stressful situations.

- Exhibits respect for management.

- Issues/problems are resolved and timely escalation to the senior management

- Demonstrates ability to maintain professional conduct under all circumstances.

- Ability to communicate well with US counterparts in virtual environment and build relationship with business Partners.

M.Teja Venkatesh
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