Team Leader - Knowledge Management - Consulting

Overview:

The Team Leader will be responsible for building and managing the Knowledge Associate team which is a part of company's global Product, Practice and Knowledge function, dedicated to developing, capturing and sharing knowledge across the firm, and maintaining company's proprietary Knowledge Management system. The Knowledge Associate team provides leverage and support to the global industry & capability Practice Areas (PAs) and their role encompasses the following:

- Codify case information and content for contribution to global knowledge base

Disguise and repackage content for submission to the KM system; reconcile new material with any existing similar content to maintain a fresh knowledge base

Facilitate capture of client project summaries; ensure case information in the KM system is accurate and of high quality (well written summaries, focused case abstracts, accurate meta-tagging)

- Develop and update points of views, industry overviews, credentials, primers and practice area member bios

- Provide assistance on various projects to support PAs (e.g. newsletters, databases, dashboards) and KM initiatives

Create dashboards for regular PA pipeline and revenue discussions

Compose regular newsletters to PA affiliates on latest case, proposal, knowledge developments

Conduct PA-specific research and competitor analysis to update view of external market trends relevant to practice area

- Perform other related duties as assigned as per PA requirements

Responsibilities:

- Provide direct, day-to-day management for the Knowledge Associate team (~30 FTEs)

Provide direct supervision and coaching to team, as required

- Ensure timely, zero-defect completion of responsibilities and duties

- Define deliverables, incorporate PA expectations & direction

- Prioritize and set deadlines

- Review work, provide feedback and ensure quality control

Proactively resolve problems, remove roadblocks, escalate issues when needed

Drive continuous operational improvement and excellence

- Improve and streamline processes, reports, tools (internally, with KM and PA)

- Identify, codify and share best practices across the Knowledge Associate team

- Set team and individual goals; design and track corresponding metrics

Develop a high-performing and customer-oriented team culture

- Build relationships with PA and KM customers to understand priorities, gather feedback and provide regular updates

- Develop professional development plans, provide coaching/training/growth opportunities and recognize accomplishments

- Deliver semi-annual performance reviews and recommend ratings for Knowledge Associates within purview

Evolve and expand the Knowledge Associate team in alignment with PPK, PA and company objectives

- Develop ongoing dialog with key stakeholders to understand future and changing needs

- Adapt role definitions and organizational structure accordingly

- Lead recruiting, training and induction efforts

- Act as part of the leadership team; involved in steering and implementing on-the-ground office operations

Perform other related duties as assigned or as responsibilities dictate

Provide support for new projects and initiatives as they arise

Qualifications:

- MBA from tier-1 business schools with strong academic credentials, analytical ability and leadership skills

- 4-7+ years of experience in a professional services firm environment with exposure to one or more of the following functional disciplines: knowledge management, consulting, strategic planning, business research

- Excellent communication and presentation skills, can drive senior level discussions succinctly to favorable outcomes

- Maturity to lead by example, willingness to get into detail as required while also balancing delegation effectively

- Ability to deal with ambiguity and develop open ended ideas to practical results

- Strong proficiency in Excel, Microsoft Power Point, and Word

3+ years of experience in managing large (6 to 10 members) teams