Team Leader - Customer Services - Fintech Startup

- Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction

- Create better modes of operations to make customer service easier for both team members and customers

- Make provision for a change of mode of operation when the existing one isn- t yielding maximum results

- Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes

- Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their lose ends. Also, take disciplinary measures against any team members whom is found wanting

- Provide assistance to team members whom are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching

- Ensure that all equipment and appliances needed by the customer team members are available and in good condition to enable smooth flow of operations and customer satisfaction

- Should be ready to work in shifts, this is for a fintech startup group