Team Leader - CRM

- Implementing and driving effective Sales Order delivery to customer as per defined KPI and l business objectives

- Overall responsibility for customer complaints resolution process and use problem solving approach in driving resolution in accordance to company's policy & procedures by understanding the root cause.

- Implement/Suggest corrective actions to avoid recurrence.

- Provide sales forecast to the Planning and Manufacturing Teams in liaison with the sales team for stock transfer to all warehouses. Inventory management for all warehouses

- Coordinating with logistics team for timely movement of material to customer and feedback queries/ solutions

- Should build relationships & networks to drive initiatives across the entire value chain - with Employees, Service Providers, and Customers etc

- Customer Feedback/survey on quality, delivery on yearly basis.

- Engage and influence the Customer Service team.

- Order management

- Work in multi-functional teams with Sales, Finance and Operations etc., to come up and execute innovative solutions.

- Customer Focused, partner with Sales Team in ensuring quality and reliability of service

- Customer level detention demurrage mapping

- Administrative job pertaining to CRM profile (sample process, Invoice related activities (web portal etc.

- Customer master updating.