Indbank Global Support Services - Team Leader - Collections

Collections Strategy:

- Develop and execute a comprehensive strategy aligned with the company's business goals and regulatory requirements.

- Continuously assess and refine approaches including field collections and outbound collections calling to optimize results.

Team Leadership:

- Lead and monitor Area Collection Managers including collection coordinators & feet on street (FOS) collection teams.

- Provide guidance, training, and performance feedback to enhance collection skills and knowledge.

Performance Monitoring:

- Set and manage collection targets for the team, ensuring that targets are met or exceeded.

- Implement performance measurement and incentive programs to drive results.

Quality Assurance:

- Implement quality control measures to maintain accurate and ethical collection practices.

- Conduct regular audits of collection activities, documentation, & customer interaction

Collaboration with Field Collection:

- Collaborate with Field collection team to ensure seamless coordination between field and non-field collection teams.

- Provide support and resources to optimize field collection activities.

Compliance and Regulations:

- Ensure that the collection teams adhere to all relevant laws, regulations, and internal policies.

- Stay updated on changes in collection laws and industry best practices.

- Ensuring that code of conduct & RBI guidelines on collections to be practised.