Team Leader - BPO Operations

This is a full-time on-site role located in New Delhi for a Team Leader BPO.

- As a Team Leader BPO, you will be responsible for overseeing and managing a team of BPO agents to ensure the smooth and efficient operation of the BPO department.

- Your day-to-day tasks will include monitoring team performance, providing guidance and support to team members, resolving escalated issues, and implementing process improvements.

- You will also collaborate with other departments to ensure the achievement of departmental and organizational goals.

Qualifications:

- Prior experience in a similar role within a BPO environment.

- Strong team management skills and a process-oriented approach.

- Strong leadership and supervisory skills

- Excellent communication and interpersonal skills

- Strong problem-solving and decision-making abilities

- Ability to work well under pressure and meet tight deadlines

- Proficient in relevant software applications and tools

- Knowledge of industry best practices and trends

- Bachelor's/master's degree or equivalent experience