Team Lead - Outbound International - KPO

We are looking for Team Lead, with a passion for traveling who are looking for an exciting role with a Analytical Company

- Should be able to motivate, develop and mentor team members in a dynamically changing environment.

- Monitor projects/transactions and provide qualitative/constructive feedback to the team members.

- Answer operations related queries from the client.

- Ability to handle pressure and a natural go getter

- Excellent hands on skills to get into the process deeply & ability to identify the gaps and suggest improvement plans to customer

- To create a conducive and stimulating environment for the teams to accomplish their goals

- Manage expectations of his team members and proactively should be able to sense their needs

- Ability to drive process, performance and transformation

- Able to guide the team by implementing best practices and always lead-by-example

- Should have excellent problem solving capabilities and lateral thinking skills

- To be a part of the client calibration call to have better understanding of the process and for continuous improvement

Key Deliverable ( KRA/Measure) :

Knowledge : Understanding of the process, evaluation & feedback, reporting and analysis.

- Should be able to handle & achieve the departmental requirements

- Have knowledge of different policies and procedures

- Attrition Management

- Participate weekly client calls

- Maintain overall process health through continuous training needs identification and implementation

- Team player

Knowledge/ Skills/ Attributes :

- Strong verbal and written skills

- Ability to mentor and provide feedback

- At least 1 year of experience as a Team Leader in a international voice process is a must

- Ability to handle escalations with demonstrated Leadership skills

- Ability to work with cross departments

- Solution Oriented

- Understanding of the Business situation and capability to address issues such as attrition, update dissemination and discipline

- Should exhibit patience while giving feedback, open to change, multi-tasking & inter personal skills

- Calm under work pressure/ any scenario

- Open to change

- Multi- Tasking skills

- Inter personal skills

- Minimum Bachelor in Commerce/Bachelor of Business Administration and/or post graduate qualification

- 2-7 years experience in Handling Team

- Varied experience of international markets US, UK

- Excellent business English, both written and verbal. Exposure to writing reports is essential

- Strong working knowledge of MS Office, third party tools

Salary : Not Disclosed by Recruiter

Industry : Banking / Financial Services / Broking

Role Category : Outbound International

Role : Team Lead

We appreciate the interest of all candidates, but advise that only those chosen for the selection process will be contacted.

If Interested Please fill form

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