Posted By
118
JOB VIEWS
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APPLICATIONS
1
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Posted in
BPO
Job Code
1438745
Key Responsibilities:
- Overseeing a team of customer support officers providing guidance direction and support to ensure efficient handling of customer inquiries and issues via available platforms.
- Monitoring team performance metrics such as response time resolution time
- customer satisfaction scores and quality of responses to ensure adherence to service level agreements (SLAs) and KPIs.
- Building and maintaining positive relationships with clients stakeholders and internal teams to ensure alignment of goals expectations and service delivery standards for the email/chat process.
- Developing and implementing strategies to streamline email/chat processes improve productivity and enhance overall efficiency while maintaining high-quality customer interactions.
- Generating regular reports and analysis on email/chat performance metrics trends and improvement opportunities to identify areas for enhancement and make data-driven decisions.
- Ensuring compliance with company policies data protection regulations and industry standards in aspects of the email/chat process data security privacy and confidentiality
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Posted By
118
JOB VIEWS
46
APPLICATIONS
1
RECRUITER ACTIONS
See how you stand against competition
Pro
View Insights
Posted in
BPO
Job Code
1438745
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