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Runika

Client account manager at Zigsaw

Last Login: 17 January 2025

118

JOB VIEWS

46

APPLICATIONS

1

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BPO

Job Code

1438745

Team Lead - Operations

caution
5 - 7 Years.Jharkhand
Posted 6 months ago
Posted 6 months ago

Key Responsibilities:

- Overseeing a team of customer support officers providing guidance direction and support to ensure efficient handling of customer inquiries and issues via available platforms.

- Monitoring team performance metrics such as response time resolution time

- customer satisfaction scores and quality of responses to ensure adherence to service level agreements (SLAs) and KPIs.

- Building and maintaining positive relationships with clients stakeholders and internal teams to ensure alignment of goals expectations and service delivery standards for the email/chat process.

- Developing and implementing strategies to streamline email/chat processes improve productivity and enhance overall efficiency while maintaining high-quality customer interactions.

- Generating regular reports and analysis on email/chat performance metrics trends and improvement opportunities to identify areas for enhancement and make data-driven decisions.

- Ensuring compliance with company policies data protection regulations and industry standards in aspects of the email/chat process data security privacy and confidentiality

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Posted By

user_img

Runika

Client account manager at Zigsaw

Last Login: 17 January 2025

118

JOB VIEWS

46

APPLICATIONS

1

RECRUITER ACTIONS

See how you stand against competition

Pro

View Insights

Posted in

BPO

Job Code

1438745

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