Team Lead - Knowledge Process Outsourcing - IT

Responsibilities:

- Lead and manage operations to ensure efficiency and effectiveness in all processes.

- Implement and oversee process improvement methodologies to enhance operational performance.

- Analyze data and make informed decisions to drive business success.

- Utilize project management software to plan, execute, and track projects.

- Provide strong leadership and managerial oversight to ensure team productivity and morale.

- Apply deep knowledge in the research and data analysis field to drive business insights.

- Ensure compliance with industry standards and best practices.

Qualifications and Skills: Bachelor's/Master's degree in a relevant field.

Minimum 3-5 years of experience in the KPO IT industry.

- Proven experience in team leadership and operations management.

- Strong understanding of process improvement methodologies.

- Excellent communication and interpersonal skills.

- Proficiency in project management software.

- Advanced proficiency in Excel.

- Deep knowledge and expertise in the research and data analysis field.

- Ability to analyze data and make informed decisions.

- Strong leadership and managerial skills.

- Experience with international enterprise clients.

- Ability to work in a fast-paced, dynamic environment.

- Strong understanding of industry trends and challenges