Team Lead - Escalation & Complaints - Social Media Channel - Banking Process

Team Lead - Escalation - Complaints - Social Media

Brief role : 

- Handle escalations and diffuse crisis situations

- Managing all sort of escalations

Qualities expected out of applicant :

1. Excellent written and spoken communication

2. Ability to manage challenging situations

3. Ability to effectively collaborate with teams, internal and external

4. Self- Driven to achieve business goals and objectives

5. Good understanding of Banking products & processes

6. Ability to handle escalations and diffuse crisis situations

7. Think out of the box for improving customer experience

8. Hands on experience for managing email interactions with customers would be preferred

9. Good team handling experience.

10. Managing all sort of escalations