Team Lead - eCommerce

Team Leader e-commerce India

Department: Commercial

Area: International Network

He/she reports to:

Hierarchical reporting: Project Leader X-bec

Functional reporting: COO Location: Maharashtra Region (exact place to be defined)

These report to him/her: sales, customer service, administration Category: Commercial Manager (to be upgraded to country manager after a period of time)

Target:

Engage Indian e-commerce sellers (e-sellers) to sell their products in the European Union and UK through our e-commerce platform www.x-bec.com Planning, organization, management and control of e-commerce service operations, where he/she will grant their efficiency and effectiveness, in accomplishment of the company targets, internal procedures and applicable laws. Manage and supervise different activities of the branch: operational and administrative tasks

Tasks:

- Actively promote X-bec- s and Cacesa- s services among the e-commerce community of India in order to close long-term agreements with main local players.

- Maintain the company's corporate image in front of the e-commerce community of India (customers), authorities, suppliers, and other stakeholders.

- Ensure compliance with company procedures, security regulations, and applicable laws, particularly trade regulations.

- Actively promote agreements with partners (logistics and transportation companies.)

- Analyse operational results to guarantee the efficiency and effectiveness of the branch.

- Early organization of daily/weekly/monthly operations (customer service) according to the forecasted amount of shipments, jointly with the rest of the team of the branch.

- Plan and allocate resources (staff, suppliers) for optimal operations.

- Coordinate and supervise team activities, ensuring smooth operations.

- Handle claims and incidents related to e-commerce operations, ensuring all parties are informed.

- Support business development by identifying business opportunities, collaborating with the sales department.

- Address customer inquiries regarding e-commerce operations.

- Report branch performance and KPIs to customers and superiors.

- Implement new operations with customers, transportation companies.

- Communicate branch goals to your team and analyse performance.

- Analyse the results and progress in their field, and monitor the efficiency and effectiveness of its activities.

- Manage, coordinate, and supervise the tasks of the staff under their supervision, as well as handle their needs regarding holidays, absences, and training.

- Supervise staff, manage schedules, and support their development, recruitment, and onboarding processes.

- Adhere to the company's security, health, and safety rules, and ensure that their team does the same.

- Perform additional tasks relevant to the role as needed.

Relationship with other departments:

Internal - Field Reason:

- Customer Service Management and staff assignation

- Commercial Management and staff assignation, management of incidences

- Financial controller, HR and administrative managers of the company Cost control and administrative tasks. Staff management.

- IT Management of IT integration with customers/suppliers & technical incidences

External - Field Reason:

- Suppliers / handling terminals Service coordination

- Customers Actively sell our services, answer to questions / supply operations information

- Airport/Port Authorities / Customs Authorities Incidences, information request.

Action and supervision:

- With capacity to make his/her own decisions about routine and non-routine aspects, definition and implementation of operations and he/she will be able to plan and organize his/her own work and the work of the team. His/her superiors will supervise him/her

Resources handled:

Due to the nature of the job, he/she will be responsible for the following:

- Confidential information (rates, personal data, costs.)

- Staff

- Cash

- Materials and equipment

- Office supplies

IT tools: Bfirst, BE-Gate, , Ms. Excel, PowerPoint, Crystal Report and Ms. Word

Work conditions:

- Job developed mainly in the office. May oversee warehouse activities.

Job requirement:

Experience:

- Minimum 4 year-experience in e-commerce company in sales department, customer service or seller relationship

- Minimum 2 years of experience managing staff and leading operations.

Education:

- Studies of Foreign Trade, Business Administration or similar

- Training and experience in e-commerce and/or technology