Team Lead - Collections - Banking

Job Summary:

- Do you thrive in a leadership role and enjoy motivating others to achieve success? As a Team Lead - Collections, you will play a crucial role in driving our collections team towards achieving organizational goals.

- You will be responsible for providing guidance, fostering a positive work environment, and ensuring efficient daily operations.

Location: Gurugram

Key Responsibilities:

Team Management:

- Oversee and coordinate daily team activities, ensuring smooth operations and timely achievement of collection targets.

- Conduct performance reviews, providing constructive feedback and coaching to enhance individual and team performance.

- Manage team workload and delegate tasks effectively based on skillsets and strengths.

- Foster a collaborative and results-oriented work environment.

Motivation & Leadership:

- Motivate and inspire team members to achieve their full potential and consistently exceed collection goals.

- Build a strong team spirit and promote positive working relationships.

- Identify and address performance issues, implementing corrective action plans as needed.

Planning & Strategy:

- Develop and implement comprehensive collection strategies aligned with company objectives and regulatory guidelines.

- Analyze collection data and trends to identify areas for improvement and implement optimization strategies.

- Set clear performance targets for the team and monitor progress towards achieving them.

Training & Development:

- Conduct training sessions to equip team members with the necessary skills and knowledge, including:

- Collections procedures and regulations

- Effective communication techniques

- Conflict resolution strategies

- Customer service excellence

- Identify and recommend training opportunities for continuous professional development.

Qualifications:

Education: Graduation in a relevant field (Business Administration, Finance, or a related discipline)

- Master's degree is a preference

Experience: 1-2 years of experience in a Team Lead or similar leadership role (collections experience highly preferred)

Skills:

- Exceptional communication and interpersonal skills, with the ability to build strong relationships with both team members and customers.

- Proven leadership qualities such as motivation, coaching, and delegation.

- Strong analytical and problem-solving skills.

- In-depth understanding of collections practices, regulations, and compliance requirements.

- Proficiency in Microsoft Office Suite, collections software (e. , skip tracing tools, CRM) and data analysis tools (e. , Excel).

- Excellent time management and organizational skills.

- Ability to work independently and manage multiple priorities effectively.

- Bilingual skills (English and another language) are a valuable asset depending on the customer base.

- Customer-centric approach with a commitment to ethical and respectful collections practices