Team Lead/Assistant Manager - Payroll Timesheets

Team Lead/Assistant Manager - Payroll Timesheets

Purpose of Position:

Manage the delivery and resolution of timesheet query processing for temporary workers across all specialisms.

Maintain the aims and objectives of the department i.e. to streamline and automate processes, remove duplication and inefficiency and embed excellent customer service principles throughout the temporary payroll function.

Roles and Responsibilities:

Operational management:

- Embody our company values, including coaching team members, providing constructive and timely feedback whilst ensuring training needs are met

- Proactively lead a team of professionals undertaking Flex Temporary Payroll activities

Supervise:

- Team workload ensuring processing activities are carried out efficiently, compliant with internal controls and achieve performance / SLA targets

- Ensure Flex Temporary Payroll team work effectively with Payroll Control & Support team to ensure mutual understanding of current volumes and controls

- Check/sign off exception reporting

Responsible for:

- Monitor and publish performance dashboards leveraging agreed KPIs and SLAs. Work closely with team members to identify training needs, escalating where necessary

- Resolve complex operational queries and issues to optimise team performance and customer experience. In particular web based, self service, neutral voice issues. Escalate unresolvable issues with Manager Payroll/Paybill where necessary

- Answer internal queries from consultants/counterparts

- Proactively identify and respond to continuous improvement opportunities including timesheet to invoice efficiency to achieve the best outcome for the organisation

- Build and maintain relationships with all leadership to ensure holistic understanding of the organisation and how best to serve our customers

Leadership & Culture Management:

- Foster a culture of high-quality performance and continuous improvement throughout our process; drive employee engagement and achieve productivity commitments

- Plan, coordinate and review the work plan for all assigned employees and proactively seek feedback and resolve any concerns, issues or grievances

- Drive discipline across financial processes and provide professional accounting leadership

- Lead by example and ensure positive interactions internal and external business stakeholders

- Ensure all process documentation including Standard Operating Procedures (SOPs) are created and maintained

Candidate Requirements:

- Proven experience of supervising a team including effective communications, identifying training needs and developing both team and self

- Finance graduate and relevant experience of timesheet management gained

- Proven experience of proactively managing timesheet management exceptions and building strong relationships with counterpart

- Experienced in managing transactional processes of timesheet management

- Able to work across multiple time zones; shift work will be required

- Fluency in written and oral English; Spanish /Portuguese desirable

- Experience with Navision and/or Great Plains desirable