Team Lead/Assistant Manager - KYC Operations - Corporate Banking

Immediate Joiners who are currently in Bangalore for a leading MNC hiring 100 KYC back end specialists with prior experience in Enhanced Due Diligence KYC analysis in a remediation/periodic review or live on-boarding environment

Roles: Specialist/Team Lead/Assistant Manager

Main Duties and Responsibilities at Specialist Level

- Perform quality checks on completed analyst/senior analyst files

- Provide coaching/feedback to analysts on both individual cases & wider process challenges/ changes

- Act as an escalation point for project - providing clear and concise guidance in line with agreed

- project policies/procedures

- Provide KYC SME guidance to Analysts / Senior Analysts

- Identify / escalate process gaps / issues and work with QC/Process team to rectify

- Within QC team, act as a decision maker in reviewing Quality Control process/policy for

- remediation

- Establish and maintain excellent working relationships with stakeholders at all levels

Main Duties and Responsibilities at Team Lead and above levels:

- Manage a team of KYC Team Leaders focusing on quality, productivity, attendance & developmental actions for themselves & supporting this through their teams.

- Oversee the work completed in your teams to ensure it is of the highest quality standards, perform root cause analysis where this is not the case & implement corrective actions

- Ensure that the team operates efficiently, adheres to procedures & policies as set out by the client & Accenture, immediately addressing any situation where this is not the case

- Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas, ensuring this is happening between teams & team leaders

- Review the completeness of all reporting, e.g. quality, productivity, downtime & immediately address and anomalies

- Support the KYC team leader to identify data and documentation gaps and coach them through resolving these with the relevant stakeholders

- Establish and maintain excellent working relationships with stakeholders at all levels both internally & clients

- Primary escalation points for clients, providing timely & professional responses

- Drive and implement continuous improvement and optimization programs to decrease cost to serve through quality and/or productivity improvements

- Immediately escalate any issues preventing teams from meeting agreed performance to Service Delivery Manager

- Recognizes and rewards individual and team accomplishments.

- Listens to and accurately captures others' expectations, ideas and concerns

- Take overall accountable for the delivery of business results by the team

- Manage reporting and metrics of team progression

- Lead your teams through change, maintaining engagement while keeping up with the pace of change in a dynamic environment

Requirements:

- Minimum of 4- 8 years team management experience, in a financial services environment

- Experience to include performance management, achievement of objectives and motivating/ developing individuals

- Excellent communicator who can operate at all levels with proven ability to manage and influence key internal and external customer relationships at a senior level

- Agile and able to positively adapt to change, with strong organisational skills, attention to detail and the ability to effectively manage workload and priorities

- Ability to analyse and understand business issues, assess impact and provide multiple solutions

- Thorough understanding of HR, Resourcing and Cost Management principles

- Excellent interpersonal skills

- Positive attitude with a proactive and resilient approach to problem solving

- Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines