Tatvic - Key Account Manager - International

Responsibility 1: Responsible for expansion of the account in terms of provisioning solutions. This need to further lead to increase in revenue

- Ensure SAM shows value addition and needle movement in Client's KPI- s/goals/problem area by the ongoing delivery of solutions/services

- SAM should identify opportunities in the existing account which can be an upsell/cross sell and close the opportunity in terms of sales with the existing client

- Able to connect the clients problems/KPI's to our offerings

- Probe CMO's strategic problem through discovery meeting

- Ability to create solution presentation aligned with client's strategic challenges

- Ability make customer agree to proposed solution and inspire to change behaviour

Responsibility 2: Build client and partner relationships

- Navigate client's internal hierarchy to generate superior relationships & influence & ensure each SAM reaches out the different POC's

- Reach out to the Google Account Manager responsible for the client relationship and understand the change in Google Strategies

Responsibility 3: Be a client's partner to provide client's perspective to delivery team to drive value to the customer in syc ups

- Ensure we add value in account reviews by showing client value in our solutions/services, by addressing the points covered in the last meeting and utilizing the customer time for value addition and not stating the obvious

- Be gilding light to internal delivery team to provide them with perspective of client's key goals

Responsibility 4: Manage effective Project Management practices for internal & external stakeholder

- Drive consolidation of different activities that are going in parallel to thread them into singular project

- Set client's expectations for project's timeline, outcome and good or bad results a given project can lead to

- Alert client if time, resource that can drive project to failure

- Ensure that billability is as per the scope of work and so is the collection as per contracts

- Ability to understand projects risk and translate it to delivery team with suggestions to mitigate it

Functional Competencies:

1) Customer Focus

2) Consulting Skills

3) Formal Presentation

4) Process orientation

5) Business Development